Terms & Conditions

Thank you for visiting Jolie Bijoux.co.uk. Please use this section for information about the terms and conditions that govern your use of the site. 'Jolie Bijoux' is a registered trade mark.

Ordering

When you place an order on the Jolie Bijoux website you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mail account provided by you is working properly.

Whilst we make every effort to ensure that product and price details are correctly displayed on the Jolie Bijoux website we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details about the products you order as they may have changed since you last viewed them on our website.

All products displayed on the Jolie Bijoux website are subject to availability.

All prices displayed on the Jolie Bijoux website include UK VAT and exclude delivery charges.
orders placed outside the EU will not be subject to VAT.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. Any contracts or agreements formed between yourself and Treasure Box Ltd through this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

The card you use to pay for your order will be debited immediately.

On this website: No statement shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.

Registered Company Details

Treasure Box Ltd
31a High Street
Camberley
Surrey
GU15 3RB

Registration Number: 05051569
VAT Number: 854 3181 26

 Privacy and Data Protection

Treasure Box Ltd comply with all aspects of the Data Protection Act of 1984 and the new act of 1988

How we normally use information about you.

We will only use your Personal Information for the purpose(s) for which you provide it to us including (but not limited to):

• To respond to your enquiries
• To handle orders, deliver items and process payments
• To communicate with you about orders, products, services and promotional offers
• To update our records and maintain any on-line account you may have with us
• To prevent or detect fraud or abuses of our Website
• To enable third parties to carry out technical, logistical or other functions on our behalf

We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Statement.

If you have consented in advance we may send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us via email to

Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.

Security

We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted.

Credit Cards

We are committed to ensuring the security and privacy of information supplied by our customers. We use the world recognised Protx® system to process payment whereby your credit card details are transferred directly from your computer to Protx’s® secure server using SSL encryption. A small padlock appearing in the lower right hand corner of your browser window will illustrate the security of this connection.

Because email correspondence with us is in free format text and is not encrypted, we ask that you do not send any sensitive information such as credit card details or passwords via email.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our Website we send you cookies that may be used; to enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line) or to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website.

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you.

How to Contact Us

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email and if at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at info@joliebijoux.co.uk

Cooling off Period

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Please refer to our returns policy for further details.

Copyright

Copyright © 2006 Treasure Box Ltd. All rights reserved.

The content within this website is protected by copyright throughout the world and is owned or controlled by Treasure Box Ltd.

Unless expressly agreed to in writing by Treasure Box Ltd, you may not:

• In any way give the impression that we are associated with or have approved a link (not a framed link) to this site from any other business or service website.
• Copy, download, store (in any medium), adapt or change in any way images or text contained within this website.
• Commercialise any information within this website.

Returns Policy

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.  This right applies to all goods purchased on this website except for pierced products, i.e earrings, that are excluded because of current Health & Hygiene regulations.

Treasure Box Limited is committed to providing our customers with high quality products and customer service. However, in the event that products are found to be faulty, please refer to our return policy outlined below. Please understand that it is our policy to try and replace the product before we raise a credit.

If the items you have ordered through our website are unsuitable or damaged you must inform us within 7 days of receipt of the goods by sending an email to returns@treasurebox.co.uk detailing your original order number and the item you wish to return. You will then receive an email informing you of your returns number, which you must write on the original delivery note received with your goods and return as instructed.

We strongly recommend that you arrange for proof of delivery on returned items as we cannot accept responsibility for parcels lost in transit. Please note that proof of postage is not proof of delivery. Providing the item/s are received complete and in perfect packaging we will refund/exchange.

All postage and packaging costs for returned merchandise will be incurred at the customer’s expense, unless the items returned were received damaged or faulty, in which case normal postage charges will be refunded.